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How to fix most problems 
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Joined: Mon Feb 08, 2016 7:30 pm
Posts: 203
Most issues are caused by:

  1. interference with either anti-virus software or other sim software
  2. version incompatibility
  3. insufficient permissions
  4. not reading the manual!

Here are some tips:

  1. Ensure you are running the correct software for your simulation. This can be verified on your aircraft's product page: Our Products
    For users of LM Prepar3d, this is especially important; our aircraft require the latest releases of the P3D versions.
  2. Disable your anti-virus BEFORE downloading and installing.
  3. Make sure that the FSX/P3D directory is off limits to any AV scanning
  4. Disable UAC. Control Panel->User Accounts->Change User Account Control Settings and move the bar all the way to the bottom.
  5. Install AND run sim as an admin (Right click on the sim exe and select Properties->Compatibility->Run this program as administrator)
  6. On windows 8.1 and 10, running the sim in compatibility mode for Win7 is sometimes necessary (FSXA only. Not Steam or P3D). Also go into "turn on windows feature on or Off" and put a check in the box for .NET3.5 Framework{ including 2.0 and 3.0} before installing the package on Windows 8.1. [NB: WIN 8.1 is NOT SUPPORTED]
  7. Your video card needs to be DX11 compatible with access to the correct DX libraries
  8. If you are using an FSX migration tool (like Estonia) you must disable it before running the sim
  9. Do not use any Milviz aircraft as the default aircraft
  10. Ensure that you have the appropriate SimConnect libraries installed by running the SimConnect.msi found in your P3D\redist\Interface\FSX-SP2-XPACK\retail\lib.

If you need product support please have a look in the forums for an existing solution. If you cannot find one, please start one new topic in the product's support forum only including details of:

  1. your system OS
  2. your sim platform and version number
  3. any 3rd party hardware or software in use
  4. any error reports (Control Panel->Administrative Tools->Event Viewer->Windows Logs->Application)

It will not start (may not apply to newer helos):

  1. Before trying to start engine(s), press Ctrl-Shift-F4 to force the sim's "mixture" to "full rich", otherwise your engine(s) will get no fuel!

Addons require Microsoft Visual C++ Redistributable Package as follows

Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)
MD 530

Visual C++ Redistributable Packages for Visual Studio 2013

2008 AND 2013

For the DHC-2 Beaver, please see here: Redistributables

FG-1D Corsair Microsoft Visual C++ 2015 Redistributable
UH1 Microsoft Visual C++ 2015 Redistributable Update 3

Kat Namsavanh
Project Manager
kat [at] milviz [dot] com

Fri Apr 22, 2016 9:21 pm
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