Cannot Load 407 in FSX Acceleration

[Huey]

Good afternoon
Purchased the 407 and installed. When I tried to load it for the first time it did not appear in the preview screen and FSX shutdown without any input from me quicker than it ever has before. So I uninstalled and had a think.
I had only paused my AV (Kaspersky) during the install so decided to start again. Shut down AV completely and downloaded the installer, unzipped and ran the install process as administrator to uninstall and then reinstalled the 407. Went through the assignments as per instructions and then loaded FSX and tried to load the 407 with same result as before. The AV was off throughout this process. I always start FSX with the default Trike. My MV Cessna 310 and DH Beaver run perfectly.
I am obviously doing something wrong, any ideas please,
Regards
Terry

[JonathanBleeker]

Where about did you purchase from and what was the installer version number?

[doodlebug]

I can confirm he bought it directly from us and has the latest version {MV_407_vA1.180309}

[JonathanBleeker]

Thanks

@Huey can you check the Event Viewer (start menu->search->Event Viewer->Windows Logs->Application) right after a shutdown and see if there are any errors reported involving FSX or the 407?

[Huey]

Gentlemen thank you both for a rapid response. Yes there are application errors looged all with the same Event I.D 1000 and task category (100).

Thanks
Terry

[Huey]

Sorry Gents
Attached copy of error log as referred to in my last post. Probably more help to you than just telling you there is one!


Log Name: Application
Source: Application Error
Date: 16/04/2019 14:01:54
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Desktop-TerryB
Description:
Faulting application name: fsx.exe, version: 10.0.61637.0, time stamp: 0x46fadb14
Faulting module name: ucrtbase.dll, version: 10.0.17763.404, time stamp: 0x93e4fbe5
Exception code: 0xc0000409
Fault offset: 0x000a3652
Faulting process ID: 0x1810
Faulting application start time: 0x01d4f45439bed8b5
Faulting application path: C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\fsx.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report ID: bcc45cc9-7410-4746-bdb6-983c8000679b
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-04-16T13:01:54.636742400Z" />
<EventRecordID>9096</EventRecordID>
<Channel>Application</Channel>
<Computer>Desktop-TerryB</Computer>
<Security />
</System>
<EventData>
<Data>fsx.exe</Data>
<Data>10.0.61637.0</Data>
<Data>46fadb14</Data>
<Data>ucrtbase.dll</Data>
<Data>10.0.17763.404</Data>
<Data>93e4fbe5</Data>
<Data>c0000409</Data>
<Data>000a3652</Data>
<Data>1810</Data>
<Data>01d4f45439bed8b5</Data>
<Data>C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\fsx.exe</Data>
<Data>C:\WINDOWS\System32\ucrtbase.dll</Data>
<Data>bcc45cc9-7410-4746-bdb6-983c8000679b</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Thanks
Terry

[JonathanBleeker]

You made sure to run your FSX as admin? Right click on it, select properties->Compatibility and check Run this program as administrator.

[Huey]

Hi Jonathan
That was the problem. Teach me to assume that everything will stay the same despite Windows Updates!!
Now about to take my first flight in this splendid looking helo.
Thank you for your time and patience,
Terry