how to login in to my account and reload previous purchase

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haga2000
Posts: 9
Joined: Sun Apr 21, 2019 7:38 pm
how to login in to my account and reload previous purchase

Post by haga2000 » Mon Oct 31, 2022 4:05 pm

How do I log in to my account and redownload previous purchase?

Haga2000

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Slayer
Posts: 1517
Joined: Sat Mar 08, 2014 3:26 am
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Re: how to login in to my account and reload previous purchase

Post by Slayer » Mon Oct 31, 2022 11:42 pm

haga2000 wrote:
Mon Oct 31, 2022 4:05 pm
How do I log in to my account and redownload previous purchase?

Haga2000
Go to our homepage, at the bottom the link to "access my downloads" follow the directions from there.

martin_reschke
Posts: 1
Joined: Wed May 04, 2022 7:27 pm
Re: how to login in to my account and reload previous purchase

Post by martin_reschke » Fri Nov 11, 2022 12:56 pm

Logging in with my credentials doesn't work (entered e-mail and password): Dialog doesn't react in anyway... not even an error message...
Clicked "reset password" then.
Got an e-mail and followed the link there: Error 404 on sendowl...
Now "reset password" doesn't send e-mails anymore...

It's a pita and i'm so close to not bothering with this anymore ever.

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Slayer
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Joined: Sat Mar 08, 2014 3:26 am
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Re: how to login in to my account and reload previous purchase

Post by Slayer » Tue Nov 15, 2022 1:46 am

Are you using the correct link? There are 2 different :

Click here for orders before May 2021
Click here for orders after May 2021

If you are on the wrong one it will not work (unless you have purchases during both timeframes - then you will have do both)

The download links you receive in your purchase email should always work. If you deleted them I am more than happy to resend them to you.

I recommend to file them instead of deleting in case you need to download again...


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