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accessing downloads
Posted: Thu Nov 10, 2022 8:33 am
by russ.hicks
I seem to have forgotten the password for my account to access my downloads and Im not recieving a password reset mail when I try, please advise/
(my email is the same as used for this forum)
Thanks
Re: accessing downloads
Posted: Tue Nov 15, 2022 1:32 am
by Slayer
Are you following the correct link in the directions? There are actually 2 different links
orders before May 2021
orders after May 2021
Click on the underlined text. If you follow the wrong link you will not get any email.
Re: accessing downloads
Posted: Tue Dec 20, 2022 7:35 pm
by perohijo
Hello.
I have tried to get the download link for the PC6 update but the page is blank. I tried to sign in but it says "failed" I tried to reset my password but I have a blank page as well and nothing happens. How do I get the update?
Re: accessing downloads
Posted: Tue Dec 20, 2022 8:11 pm
by perohijo
perohijo wrote: ↑Tue Dec 20, 2022 7:35 pm
Hello.
I have tried to get the download link for the PC6 update but the page is blank. I tried to sign in but it says "failed" I tried to reset my password but I have a blank page as well and nothing happens. How do I get the update?
Is there a support email at all?"
Re: accessing downloads
Posted: Tue Dec 20, 2022 8:33 pm
by Slayer
perohijo wrote: ↑Tue Dec 20, 2022 8:11 pm
perohijo wrote: ↑Tue Dec 20, 2022 7:35 pm
Hello.
I have tried to get the download link for the PC6 update but the page is blank. I tried to sign in but it says "failed" I tried to reset my password but I have a blank page as well and nothing happens. How do I get the update?
Is there a support email at all?"
Yes - It can be found on the main webpage. The link was corrupted in the email. Just delete PC6 off the end of the URL and it will work.
New emails have been sent with an update link...