Accidental double T-38 purchase [Resolved]

[tomfabri]

This is my first time using Milviz and purchasing from the website so please excuse me if im using the wrong area to contact this type of support for my specific issue. I have no software/hardware issues with the T-38 at all in P3D V5. it works like a charm and is amazing to fly. the only problem i encountered was at my own fault as i accidentally ordered the product twice when i hit refresh on the shopping cart page as i had network issues and didnt realise my item was still in the cart after that and pressed at to cart again. essentially i unintentionally have two purchases and i am aware most flight sim companies have very rigid terms and conditions but if there was any possibility that i could get a refund or percentage back from ONE of the purchases or if anyone could give me guidelines as to how to properly contact this site in regards to this specific issue that would be very much appreciated. if not i do understand as yes professional online sim addon providers do tend to have very rigid terms. again my apologies if this is the wrong place to be asking for this kind of assistance as this is my first time every having to contact a site in regards to a 3rd party Prepar3D addon.
my ticket is pasted below

Does your system meet the sim's requirements? YES
Did you temporarily disable your anti-virus program during the download process? YES
Before installing did you disable UAC. (User Account Control)? YES
Did you install, and are you running the sim as an admin? YES
Before running the sim did you make sure the FSX/P3D directory is off limits to any AV scanning? YES
Does your system have the required distributables? YES
Is your video card DX11 compatible? YES
If applicable, did you disable any FSX to P3D migration tools (like Estonia) before running the sim? YES
Are you using an aircraft other than a Milviz one as your default aircraft? YES
Have you installed in the root sim directory? YES
Do you have the appropriate SimConnect libraries installed? YES

Aircraft: Advanced Series: T-38A Redux
Sim platform: P3D v.4
Operating system: Win10
Version: 1.200728
Unique ticket identifier: 55001F0E-7822-FABD-E502-EFC9AABC2C71

[doodlebug]

We have refunded your duplicate purchase.
All the best - Osh